XIndia — Master Terms & Conditions of Use

Official User Agreement for Commercial Buyers, Suppliers, and Industrial Manufacturers

• Operating Entity: XIndia Technologies Private Limited (“XIndia”, “the Platform”, “we”, “us”, or “our”)
• Website: https://xindia.live
• Effective Date: October 1, 2026 | Version: 2.1

1. Acceptance of Terms & Electronic Contract

By creating an account, browsing manufacturer listings, submitting Requests for Quotation (RFQs), or unlocking supplier contacts on https://xindia.live or our mobile applications, you enter into a legally binding electronic contract with XIndia Technologies Private Limited under Section 10A of the Information Technology Act, 2000 and the Indian Contract Act, 1872. If you do not agree to these Terms, you must immediately discontinue use of the Platform.

2. Commercial Eligibility & Age Verification

You represent and warrant that you are at least 18 years of age and possess the full legal capacity and corporate authority to bind the commercial entity, enterprise, partnership, or proprietorship you represent to these Terms.

3. Intermediary Status & Commercial Disclaimers

1. Technology Intermediary: XIndia operates solely as a B2B technology discovery and matchmaking intermediary under Section 79 of the Information Technology Act, 2000. Unless expressly agreed under a separate bilateral written contract, XIndia is not an auctioneer, broker, supplier, buyer, or manufacturer, and is not a party to any commercial trade contract, Purchase Order (PO), or delivery arrangement concluded between users.
2. Independent Due Diligence: While XIndia verifies statutory credentials (GSTIN/Udyam), buyers remain solely responsible for inspecting sample batches, validating industrial specifications, testing machinery, and negotiating payment terms (e.g., Letter of Credit, Advance, Net 30).
3. Embedded Media: Profile videos and factory walkthroughs are delivered via YouTube API Services. Your interaction with embedded video content is subject to the YouTube Terms of Service.

4. Due Diligence & Prohibited User Content (Rule 3(1)(b), IT Rules 2021)

You agree and undertake that you shall not host, display, upload, modify, publish, transmit, store, update, or share any information that:

1. Belongs to another person and to which you do not have any right;
2. Is defamatory, obscene, pornographic, paedophilic, invasive of another's privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, or promotes money laundering;
3. Is harmful to a child;
4. Infringes any patent, trademark, copyright, trade secret, or other proprietary rights;
5. Deceives or misleads the addressee about the origin of the message or knowingly communicates any misinformation or patently false information;
6. Impersonates another person or entity;
7. Threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign States, or public order;
8. Contains software viruses, worms, Trojan horses, or any other computer code designed to interrupt, destroy, or limit the functionality of any computer resource;
9. Relates to prohibited goods, hazardous industrial waste without statutory permits, or violates any active Indian law.

5. Paid Subscriptions, SmartCredits & No-Refund Policy

1. Digital Utility Credits: Access to prioritized visibility tiers and buyer lead unlocking requires consumption of SmartCredits or active subscription tiers (e.g., Pro, Growth).
2. Instant Consumption: SmartCredits are a digital utility license that is consumed immediately and irreversibly upon decrypting and delivering a buyer's contact details.
3. No Conversion Guarantee: XIndia guarantees delivery of verified inquiry contact data, but does not guarantee commercial trade closure, buyer solvency, order volume, or commercial profit.
4. Non-Refundability: All subscription fees and SmartCredit purchases are strictly non-refundable once activated or consumed, except in verifiable cases of duplicate payment processing confirmed by our finance division.

6. DISCLAIMER OF WARRANTIES ("AS IS")

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE INDIAN LAW, THE XINDIA PLATFORM, DIRECTORIES, LEADS, AND SERVICES ARE PROVIDED STRICTLY ON AN "AS IS" AND "AS AVAILABLE" BASIS. XINDIA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, INDUSTRIAL UTILITY, AND NON-INFRINGEMENT. XINDIA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

7. LIMITATION OF LIABILITY

1. EXCLUSION OF CONSEQUENTIAL DAMAGES: IN NO EVENT SHALL XINDIA, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING LOSS OF REVENUE, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF REPUTATION, FACTORY DOWNTIME, OR WORK STOPPAGE) ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PLATFORM OR ANY BILATERAL TRADE TRANSACTION.
2. AGGREGATE MONETARY CEILING: XINDIA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR USE OF THE PLATFORM, UNDER ANY CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR INDEMNITY), SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO XINDIA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) INDIAN RUPEES FIVE THOUSAND (INR ₹5,000).

8. USER INDEMNIFICATION

You agree to defend, indemnify, and hold harmless XIndia Technologies Private Limited, its parent, subsidiaries, affiliates, directors, officers, employees, and agents from and against any and all claims, demands, liabilities, damages, losses, costs, penalties, and legal expenses (including reasonable advocate fees) arising out of or related to:

1. Your breach of these Terms, the Privacy Policy, or applicable statutory laws;
2. Any product, catalog listing, factory photograph, or CAD specification uploaded by you;
3. Any infringement or violation of any intellectual property, trademark, or proprietary right of any third party;
4. Any bilateral trade contract, delivery dispute, quality default, or non-payment between you and another user.

9. Dispute Resolution & Mandatory Arbitration

1. Amicable Discussion: In the event of any dispute, claim, or controversy arising out of these Terms, the parties shall first attempt to resolve the matter through mutual good-faith executive consultations for a period of thirty (30) days.
2. Binding Arbitration: If unresolved, the dispute shall be finally settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 by a Sole Arbitrator mutually appointed by the parties (or appointed in accordance with the Act).
3. Seat & Language: The seat and venue of arbitration shall be New Delhi, India. The language of arbitration shall be English.
4. Governing Law & Courts: Subject to arbitration, these Terms shall be governed by the laws of India, and the competent courts at New Delhi shall have exclusive jurisdiction.

10. Statutory Grievance Redressal Mechanism & Legal Notice

For any compliance questions, notices, or grievances, our designated Grievance Redressal Officer contact channels, registered corporate office address, statutory resolution timelines, and appellate escalation paths are dynamically displayed in the live Statutory Grievance Redressal Officer & Legal Notice section at the bottom of this page.